Glossary

Deutsch: Prozess / Español: Proceso / Português: Processo / Français: Processus / Italiano: Processo /

A process is a set of "interrelated or interacting activities which transforms inputs into outputs" (ISO, 2000a:7).

"Process" in the context of travel, transport, and hotels refers to a series of steps or actions that are taken in order to accomplish a specific task or goal.

1. In the context of hotels, "process" may refer to the series of steps that are taken to check in a guest, such as verifying identification, assigning a room, and providing information about the hotel's amenities and services. For example, a hotel might have a process for handling guests with special requests, such as for extra pillows or early check-in.

2. In the context of transportation, "process" may refer to the series of steps that are taken to board a passenger, such as checking tickets, assigning seats, and providing information about the flight. For example, a bus company might have a process for handling delays or cancellations, such as providing refunds or alternate transportation.

3. In the context of tours, "process" may refer to the series of steps that are taken to organize and execute a tour, such as coordinating logistics, preparing itineraries and providing information about the tour. For example, a tour operator might have a process for handling customer complaints, such as providing refunds or alternate arrangements.

4. In the context of airfare, "process" may refer to the series of steps that are taken to organize and execute a flight, such as coordinating logistics, preparing flight plans and providing information about the flight.

Processes are essential in the travel and hospitality industry, as they help to ensure that tasks are completed efficiently and effectively, and that customers are provided with a high-quality experience. Companies in the industry often have established processes in place for a wide range of tasks, from handling customer complaints to managing employee training.