Glossary

Refund is the reimbursement to purchaser of all or a portion of a fare, rate, or charge for unused service.

In the travel, transportation, and hotel context, a refund is the process of returning money to a customer due to a cancellation or change in plans. Refunds can be issued for a variety of reasons, such as a flight being cancelled, a hotel room not being available, or a customer changing their travel plans.

Examples of refund in the travel, transportation, and hotel context include:

• Flight cancellations: If a flight is cancelled, customers are typically entitled to a full refund for the cost of their ticket. Some airlines also offer vouchers or credit for future travel instead of a refund.
• Hotel cancellations: Many hotels have a refund policy that allows customers to cancel their reservations and receive a refund, usually with some conditions such as a certain notice period before arrival, or if the hotel has a non-refundable rate applied.
• Car rental cancellations: Similar to hotels, many car rental companies have a refund policy that allows customers to cancel their reservations and receive a refund, usually with some conditions such as a certain notice period before pickup.
• Cruise cancellations: If a cruise is cancelled, customers are typically entitled to a full refund for the cost of their ticket or a credit for a future cruise.
• Train or Bus cancellations: Similar to flights and cruises, customers are typically entitled to a full refund or a credit for a future trip if the train or bus is cancelled.

It's important to note that refund policies can vary depending on the company and the type of travel or accommodation. Customers should always review the refund policy before making a reservation, and contact the company if they need to cancel or change their plans.