Glossary P

Deutsch: Problem / Español: Problema / Português: Problema / Français: Problème / Italiano: Problema

Problem in the travel context refers to any issue or obstacle that disrupts the smooth flow of a travel experience. These problems can range from minor inconveniences to major disruptions, affecting various aspects of travel such as transportation, accommodation, safety, and overall satisfaction.

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Deutsch: Prozess / Español: Proceso / Português: Processo / Français: Processus / Italiano: Processo /

A process is a set of "interrelated or interacting activities which transforms inputs into outputs" (ISO, 2000a:7).

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Process control  is a systematic use of tools to identify significant variations in operational performance and output quality, determine root causes, make corrections and verify results.

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Process design  is the involves specifying all practices needed, flowcharting, rationalisation and error prevention.

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Process improvement  is a proactive task of management aimed at continual monitoring of a Process and its outcome and developing ways to enhance its future.

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Process management  is the planning and administering the activities necessary to achieve a high level of performance in a Process and identifying opportunities for improving quality,

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Deutsch: Produkt / Español: Producto / Português: Produto / Français: Produit / Italiano: Prodotto /

Product is "The result of a process" (i.e. output), which may be either a service, or a good (hardware or processed materials) or software (e.g. information) or their combination.

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Product Extension  is an Add-On Product or service, which enhances the experience of your Product and generates additional revenue. Example - A state park that offers guided wildflower

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