Glossary

Turndown service is the service offered at hotels (mostly upscale) where housekeeping visits the room and folds back the blankets and sheets on the bed for easier access by the guests

Often accompanied by a mint on the pillow or other similar pleasantry. Room is usually tidied up and toiletries refreshed at the same time.

Description

Turndown service in the travel context refers to a hospitality practice where hotel staff prepare the guest room for sleep during the evening. This service typically includes tidying up the room, adjusting the curtains, turning down the bed, and placing chocolates or other treats on the pillows. The main goal of turndown service is to provide guests with a comfortable and relaxing environment for a good night's sleep. It is often seen as a luxurious touch that adds to the overall guest experience. Turndown service is usually offered in upscale hotels and resorts to enhance the stay of guests and make them feel pampered.

Application Areas

• Luxury hotels and resorts
• Boutique hotels
• High-end bed and breakfast establishments
• Exclusive vacation rentals

Treatment and Risks

• Treatments for guests receiving turndown service may include a more personalized and comfortable sleep environment.
• Risks associated with turndown service are minimal, but guests with specific preferences or allergies should communicate them to the hotel staff.

Examples

• Placing a chocolate on the pillow during turndown service at a luxury hotel
• Adjusting the lighting and temperature in the room to create a cozy atmosphere before bedtime
• Folding down the sheets and leaving a personalized note from the hotel staff

Summary

Turndown service in the travel context involves preparing the guest room for sleep, offering a luxurious touch to enhance the guest experience. The service is typically provided in upscale hotels and resorts, aiming to create a comfortable and relaxing environment for guests. Treatments for turndown service may include personalized touches such as chocolates on pillows or adjustable lighting. Risks associated with turndown service are minimal, with guests encouraged to communicate any specific preferences to the hotel staff for a better experience.

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