Glossary G

The travel glossary. Letter G +++ Popular Articles: 'Germany', 'Greece', 'Gate'

Guest Service Representative (GSR) is the employees who provide Check-In check-out, keys, mail, messages, and information services for guests.

Guest Statement is also known as Guest Bill, or Guest Folio

An itemised record of a guest's credits and charges, which is maintained in the Front Office until their departure.

Guest Survey is a questionnaire completed by guests and used by managers to improve the operation and to define current markets.

A "guestroom" refers to a private space within a hotel, inn, resort, or other lodging establishments, where travelers can rest, relax, and stay during their journey away from home. Guestrooms are designed to provide comfort, convenience, and a sense of home away from home. They come in various sizes, styles, and amenities to accommodate the diverse needs and preferences of travelers. From budget-friendly options to luxurious suites, guestrooms play a vital role in enhancing the overall travel experience.

Guestroom Control Book is a book used to monitor and Control the number of guestrooms committed to groups, by providing the sales office with the maximum number of guestrooms it can sell to groups on a given day.

Guestroom Key is a key that opens a single guestroom door.

Guestroom Maintenance is a form of preventive maintenance that involves the inspection of a number of items in the guestroom, repair of obvious small problems, and, when needed, the initiation of a work order for more substantial problems.

Guide or guide service is a person or company qualified to conduct tours of specific
localities or attractions.

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Glossary G

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Guest Service Representative

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